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  Perrin Photographic Art Policies / FAQ

All images are copyright by Louis Perrin and protected by International copyright laws and watermarked.

ORDERING FAQ

  1. Do I have to place my order online?
  2. What type of payment do you accept?
  3. At what point in the ordering process will my credit card be charged?
  4. Will you charge sales tax or GST on my order?
  5. Will I receive a confirmation of my order?

SHIPPING FAQ

  1. How long will it take to process my order?
  2. What shipping options do you provide?
  3. What is your return policy?
  4. What is your customer guarantee?
 

PRODUCT FAQ

  1. Can you tell me more about your frames?
  2. What type of mats do you use?
  3. What can you tell me about your framing?
  4. Can I get a Black & White print instead of Color Print?
  5. Your photographs are printed on what type of paper?
  6. How do I view images on the Web?
  7. Do you often add new photographs?
  8. Could I use one of your images for a brochure, ads, etc.?
  9. Can you tell me more about the archival quality of your prints?

Do I have to place my order online?
No. You can place your order :

via email :

by postal mail :




by fax :

info@perrinphotoart.com

Perrin Photographic Art
20 Eagleview Place
Cochrane, Alberta T4C 1P8
CANADA

403.932.7780

Simply provide us with the selected catalogue number, quantity required, shipping, billing and/or credit card information.

Please be sure to include your email address, so we can forward a confirmation of order. If you have any questions, drop us a line at the email address above.


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What type of payment do you accept?
Perrin Photo Art will gladly accept checks and major credit cards, from phone and email orders. Orders are processed 5 days after receipt of check. Online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders. Credit accounts are available to approved clients on application. Terms are strictly 30 days.
 

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At what point in the ordering process will my credit card be charged?
Your Credit Card will not be charged until the order ships.

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Will you charge sales tax or GST on my order?

No sales tax will be charged. 5% GST will be charged on Canadian orders only. All prices are in Canadian dollars.

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Will I receive a confirmation of my order?
Perrin Photographic Art will send a confirmation to you via email. Your confirmation will contain information about the products, prices and average processing time. Please retain a copy of this for future reference.

Most photographs will ship within 3 - 4 weeks from the time the order is placed. When your order does ship, you will receive an email containing shipping and tracking information.

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How long will it take to process my order?

Allow 3 - 4 weeks, plus delivery, so that we may customize each order. All prints and framing are created on demand. Service times stated are a guide only. Please ensure that the date and time required are confirmed. Contact us if time is of the essence.

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What shipping options do you provide?
Prints only and matted prints are usually shipped via postal service. Framed photographs are usually shipped via Greyhound, UPS or FedEx.

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What is your return policy?
Every effort is made to ensure that all goods leave in perfect condition. Should there be a quality concern once the goods have arrived, please advise Perrin Photo Art within ten days of receipt.

Perrin Photo Art looses the right to seek compensation from the carrier, if not made aware of the damage within ten days. Therefore, claims that are not brought to the attention of Perrin Photo Art within ten days of receipt cannot be accepted.

Please call us to make a claim and to arrange for a return authorization. Damage returns will not be accepted without prior approvals. We reserve the right to charge a 20% restocking fee for returned orders.

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What is your customer guarantee?
100% satisfaction guaranteed. If you are not completely satisfied, please return your purchase in its original condition within 14 days, for a full, prompt refund or exchange (Shipping and Handling not included). Please contact our Customer Care Department, to receive a return authorization number. Customer Care, can be reached at info@perrinphotoart.com.


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Can you tell me more about your frames?
Our metal frames are Neilsen Frosted Gold, Frosted Pewter and Nature Black.

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What type of mats do you use?
We us neutral colored acid free mats, which will neither clash with furnishing nor distract the eyes from the image. All matted photographs are single or double matted and bevel cut.

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What can you tell me about your framing?
Our business is to make the artwork look even better. Our own in-house, modern frameshop specializes in the Photographic Art decor market.

Our custom framing team, has over 40 years of expertise in picture framing. Turning photographs into wonderful creative windows. Your prints will arrive complete and ready to hang.

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Can I get a Black & White print instead of Color Print?
Yes. With our new technology, we can produce beautiful Black & White or Sepia tone pictures..

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Your photographs are printed on what type of substrate?
An additional advantage to our process is the ability to print on a variety of papers and materials, including canvas, and still retain fade resistant properties. Although traditional photographs last for decades, our process has tested fade resistance to more than 100 years! Indeed, when properly displayed, your prints will provide generations of lasting enjoyment.

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How do I view Images on the Web?
Not all, in fact, not many monitors are calibrated to professional color standards. The image views presented on your monitors may vary from the actual production print. It is not possible to represent all the details and color fidelity available in the actual print on a screen. The finished print will be far superior to any electronic screen view.

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Do you often add new photographs?
We are constantly adding to our present images collection. Be sure to check our website often. We would be happy to search our extensive collection of images for photographs that are of specific interest to you..

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Could I use one of your images for a brochure, ads, etc.?
If you find an image on this site which you would like to use, please contact us directly by phone, fax or email. We will be happy to discuss your project, usage rights and fees. Our usage fees are based on standard stock photography industry guidelines. We need to know the following about your project:

  1. Usage...e.g. Posters, Brochures, etc.
  2. Reproduction...size 1/2 page cover, etc.
  3. Usage rights...Exclusive, Non-exclusive.
  4. Length of use...Month, Year, Unlimited.
  5. Distribution...Canada, USA, Worldwide, etc.
  6. Print run

NOTE : We can also search our archives for the image you are looking for.

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Can you tell me more about the archival quality of your prints?
The Archival Process

Each
print produced for Perrin Photographic Art is an achievement in Archival quality. Recent advancements in print technology have established methods that eliminate the toxic chemical heritage of conventional photographic materials. The result is not only superior fade resistance and tonal quality, but also is environmentally responsible. Prints can be displayed with the knowledge the the production process is environmentally sound.

Fade Resistance
We all have concerns with ultra violet (UV) light from the sun. The sun's powerful rays can damage our skin and fade any coloured object. It makes sense to display prints away from direct sunlight and use fade resistant materials where possible. Most prints are supplied with protective glass which absorbs UV light and in addition, protects the print from abrupt changes in humidity. All of these measures combined with our print process will ensure that your displayed prints will last for many years.

Tonal Quality
Through the use of high resolution digital scanning, the images are printed to their full potential with amazing color fidelity and brilliance. Similar digital techniques are used for our black and white prints. The result is prints with greater dynamic range than traditional darkroom prints. Subtle tones are rendered that were impossible to achieve prior to this process. But the process is about more than new techniques. Through the use of sophisticated digital scans and software controls, the resulting images display minute details with greater accuracy and repeatability.

Environmental Concerns
Traditional photographic materials are disappearing for a variety of reasons, including their negative impact on the environment. The toxic heritage of conventional photographic materials is now effectively replaced by sound production methods without hazardous darkroom chemicals.

Light Fast Quality
An additional advantage to our process is the ability to print on a variety of papers and materials, including canvas, and still retain fade resistant properties. Although traditional photographs last for decades, our process has tested fade resistance to more than 100 years! Indeed, when properly displayed, your prints will provide generations of lasting enjoyment.

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