 Do
I have to place my order online?
No.
You can place your order :
|
via email :
by postal mail :
by fax :
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info@perrinphotoart.com
Perrin
Photographic Art
20 Eagleview Place
Cochrane, Alberta T4C 1P8
CANADA
403.932.7780 |
Simply provide us with the selected catalogue number,
quantity required, shipping, billing and/or credit
card information.
Please be sure to include your email address, so
we can forward a confirmation of order. If you have
any questions, drop us a line at the email address
above.
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What
type of payment do you accept?
Perrin Photo Art will gladly accept checks and
major credit cards, from phone and email orders.
Orders are processed 5 days after receipt of check.
Online orders are limited to major credit cards.
Sorry, we cannot accept C.O.D. orders. Credit accounts
are available to approved clients on application.
Terms are strictly 30 days.
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At
what point in the ordering process will my credit
card be charged?
Your Credit Card will not be charged until
the order ships.
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Will
you charge sales tax or GST on my order?
No
sales tax will be charged. 5% GST will be charged
on Canadian orders only. All prices are in Canadian
dollars.
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Will
I receive a confirmation of my order?
Perrin Photographic Art will send a confirmation
to you via email. Your confirmation will contain
information about the products, prices and average
processing time. Please retain a copy of this
for future reference.
Most photographs will ship within 3 - 4 weeks
from the time the order is placed. When your order
does ship, you will receive an email containing
shipping and tracking information.
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How
long will it take to process my order?
Allow 3 - 4 weeks, plus delivery, so that
we may customize each order. All prints and framing
are created on demand. Service times stated are
a guide only. Please ensure that the date and
time required are confirmed. Contact us if time
is of the essence.
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What
shipping options do you provide?
Prints only and matted prints are usually
shipped via postal service. Framed photographs
are usually shipped via Greyhound, UPS or FedEx.
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What
is your return policy?
Every effort is made to ensure that all goods
leave in perfect condition. Should there be a
quality concern once the goods have arrived, please
advise Perrin Photo Art within ten days of receipt.
Perrin Photo Art looses the right to seek compensation
from the carrier, if not made aware of the damage
within ten days. Therefore, claims that are not
brought to the attention of Perrin Photo Art within
ten days of receipt cannot be accepted.
Please call us to make a claim and to arrange
for a return authorization. Damage returns will
not be accepted without prior approvals. We reserve
the right to charge a 20% restocking fee for returned
orders.
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What
is your customer guarantee?
100% satisfaction guaranteed. If you are not
completely satisfied, please return your purchase
in its original condition within 14 days, for
a full, prompt refund or exchange (Shipping and
Handling not included). Please contact our Customer
Care Department, to receive a return authorization
number. Customer Care, can be reached at info@perrinphotoart.com.
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Can
you tell me more about your frames?
Our
metal frames are Neilsen
©
Frosted Gold, Frosted Pewter and Nature Black.
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What
type of mats do you use?
We us neutral colored acid free mats, which
will neither clash with furnishing nor distract
the eyes from the image. All matted photographs
are single or double matted and bevel cut.
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What
can you tell me about your framing?
Our business is to make the artwork look even
better. Our own in-house, modern frameshop specializes
in the Photographic Art decor market.
Our custom framing team, has over 40 years of
expertise in picture framing. Turning photographs
into wonderful creative windows. Your prints will
arrive complete and ready to hang.
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Can
I get a Black & White print instead of Color
Print?
Yes. With our new technology, we can produce
beautiful Black & White or Sepia tone pictures..
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Your
photographs are printed on what type of substrate?
An additional advantage to our process is
the ability to print on a variety of papers and
materials, including canvas, and still
retain fade resistant properties. Although traditional
photographs last for decades, our process has
tested fade resistance to more than 100 years!
Indeed, when properly displayed, your prints will
provide generations of lasting enjoyment.
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How
do I view Images on the Web?
Not all, in fact, not many monitors are calibrated
to professional color standards. The image views
presented on your monitors may vary from the actual
production print. It is not possible to represent
all the details and color fidelity available in
the actual print on a screen. The finished print
will be far superior to any electronic screen
view.
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Do
you often add new photographs?
We are constantly adding to our present images
collection. Be sure to check our website often.
We would be happy to search our extensive collection
of images for photographs that are of specific
interest to you..
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Could
I use one of your images for a brochure, ads,
etc.?
If you find an image on this site which you
would like to use, please contact us directly
by phone, fax or email. We will be happy to discuss
your project, usage rights and fees. Our usage
fees are based on standard stock photography industry
guidelines. We need to know the following about
your project:
- Usage...e.g.
Posters, Brochures, etc.
- Reproduction...size
1/2 page cover, etc.
- Usage
rights...Exclusive, Non-exclusive.
- Length
of use...Month, Year, Unlimited.
- Distribution...Canada,
USA, Worldwide, etc.
- Print
run
NOTE
: We can also search our archives for the image
you are looking for.
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Can
you tell me more about the archival quality of
your prints?
The Archival Process
Each
print produced for Perrin Photographic Art is
an achievement in Archival quality. Recent advancements
in print technology have established methods that
eliminate the toxic chemical heritage of conventional
photographic materials. The result is not only
superior fade resistance and tonal quality, but
also is environmentally responsible. Prints can
be displayed with the knowledge the the production
process is environmentally sound.
Fade Resistance
We all have concerns with ultra violet (UV)
light from the sun. The sun's powerful rays can
damage our skin and fade any coloured object.
It makes sense to display prints away from direct
sunlight and use fade resistant materials where
possible. Most prints are supplied with protective
glass which absorbs UV light and in addition,
protects the print from abrupt changes in humidity.
All of these measures combined with our print
process will ensure that your displayed prints
will last for many years.
Tonal Quality
Through the use of high resolution digital scanning,
the images are printed to their full potential
with amazing color fidelity and brilliance. Similar
digital techniques are used for our black and
white prints. The result is prints with greater
dynamic range than traditional darkroom prints.
Subtle tones are rendered that were impossible
to achieve prior to this process. But the process
is about more than new techniques. Through the
use of sophisticated digital scans and software
controls, the resulting images display minute
details with greater accuracy and repeatability.
Environmental Concerns
Traditional photographic materials are disappearing
for a variety of reasons, including their negative
impact on the environment. The toxic heritage
of conventional photographic materials is now
effectively replaced by sound production methods
without hazardous darkroom chemicals.
Light Fast Quality
An additional advantage to our process is the
ability to print on a variety of papers and materials,
including canvas, and still retain fade resistant
properties. Although traditional photographs last
for decades, our process has tested fade resistance
to more than 100 years! Indeed, when properly
displayed, your prints will provide generations
of lasting enjoyment.
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